We were approached by a Company engaged in the provision of services, with a request to protect its reputation in court from one of the Societies designed to protect the rights of consumers.
You must agree that this is a very strange request. But we always protect the rights and legitimate interests of our Clients, no matter who violates them.
The essence of the claims filed by the Company against our Client was the following: the company, on behalf of the customer’s party, requested to terminate the service agreement.
Despite the fact that several court decisions (on collecting the amount of arrears for non-fulfillment of its obligations to pay for the provision of services, including those appealed by the Customer in the appeal procedure) were issued by the courts of First and Appeal instances in favor of the Contractor and established the fact of quality of the service provided to them, the Company filed a claim for termination of the contract between the Customer and the Performer.
In the lawsuit, the Company still referred to the poor-quality service rendered. The reasoning part was that the courts, whose decisions came into force, did not fully investigate all the circumstances of the provision of services in the processes. Thus, the Company wanted to collect from our Client its remuneration for services rendered to the Customer to protect his rights as a consumer.
Bottomline: The Company protecting consumer rights was denied termination of the contract by the court, and a decision was made to recover from the Customer (the Company’s Client) the costs of state duty and the costs of providing services to the “Consumer Protection Society”.
Thus, we can conclude that the protection of consumer rights is not always a protection, but perhaps even an additional expenditure of nerves, time and money.
Another PROLEX victory!
